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Billing Cycle

PREPAID Billing Cycle​

Admin to Reseller Billing​

  • Billing Basis: Hourly only
  • Fund Requirement: Reseller must maintain sufficient funds.
  • Usage Calculation: Calculated hourly as soon as a reseller's customer creates any paid service (irrespective of billing mode or cycle).

Invoice Generation​

  • Infra Credit: Immediate invoice upon actual fund transfer.
  • Service Usage: Invoice is generated on the 1st of the next month.

Quota Management​

  • Admin can assign a quota to the reseller.
  • If reseller's quota is exceeded, their customers cannot create any resources — even if customers have quota left.

Disciplinary Actions​

  • If reseller has insufficient funds, customers cannot create services.
  • Message displayed to customers:

    You can not create services at the moment. Please contact the administrator.

Taxation​

  • Taxation can be configured by the Super Admin based on:
    • Branch
    • Country
  • Taxes applied to resellers based on their country.
  • Super Admin can exempt specific resellers from tax.

Reseller to Customer Billing​

  • Billing Modes Supported:
    • PREPAID
    • POSTPAID
    • MANUAL
  • Billing Rules: Follow global billing cycles set by the Super Admin.
  • Reseller-specific billing rules are not allowed.

Invoice Generation​

  • Based on the customer's billing mode:
    • PREPAID
    • POSTPAID
    • MANUAL

Quota Management​

  • Reseller assigns quota to each customer.
  • If customer exceeds quota, no resource creation is allowed.
  • Customers can send quota increase requests to the reseller.

Disciplinary Actions​

Triggers when:

  1. Low Balance:

    • When balance goes negative, a freeze timer starts.
    • If timer threshold is crossed, actions are enforced.

  2. Unpaid Invoice:

    • Freeze timer starts from due date.
    • Once timer matches disciplinary setting, service operations are halted.

If insufficient funds are available:

  • New services cannot be created
  • Renewals are paused

Taxation​

  • Tax rules can be defined by Reseller based on:
    • Branch
    • Country
  • Taxes are applied based on the customer’s country.
  • Resellers can exempt specific customers from tax.

POSTPAID Billing Cycle​

Admin to Reseller Billing​

  • Billing Basis: Hourly
  • Threshold System:
    • Set threshold at reseller level during creation.
    • Optional: Override with specific threshold in reseller overview.
    • If no value, global threshold from currency settings is applied.
    • Default value 0 means global threshold is enforced.
    • Once threshold is reached, service creation is blocked.

Usage Calculation​

  • Hourly, immediately when reseller's customer creates a service.

Invoice Generation​

  • Generated when hourly service usage hits threshold.
  • Auto-processed in postpaid mode.

Payment Method​

  • Reseller must add a credit card.

Reseller to Customer Billing​

  • Billing Modes Supported:
    • PREPAID
    • POSTPAID
    • MANUAL
  • Billing Rules: Governed by global cycles set by the Super Admin.
  • No customization of billing cycles per reseller.

MANUAL Billing Cycle​

Manual Billing System​

  • Behaves similarly to POSTPAID.
  • Invoices are not auto-processed.
  • Payment must be made manually.
  • Follows global billing rules defined by the Super Admin.